If you have an interest in owning an Airstream, it’s most likely likewise real that you’re a fan of above-and-beyond experiences. There’s absolutely nothing like an Airstream, and our company believe the exact same must hold true of Airstream dealerships. That’s how the 5 Rivet Dealership Program was born.
It’s simple to speak about the “Airstream experience” here on our site, however what’s it truly like to communicate with Airstream dealerships around the nation? How could we ensure the experience is constantly wow-ing?
There was no much better location to begin than with Airstream dealerships themselves. Rather of specifying the requirements in a vacuum, we asked dealerships to assist us construct a program that would last and continue to develop.
I’m truly pleased with the truth that our dealerships are constantly all set to be held to the greatest requirements.
– Justin Humphreys, VP of Sales
Together, we divided the experience of purchasing and keeping your Airstream into 5 unique parts, each with its own set of expectations of– and resources for– Airstream dealerships. These classifications ended up being the 5 “rivets,” a recommendation to the rivets that hold together our renowned silver bullet travel trailers.
Let’s unload what each classification implies to you and how your 5 Rivet Dealership increases to the celebration.
1. The Brand name: Representing the Airstream Call You understand and Love
When you begin buying a recreational vehicle, you’ll see simply how various Airstream truly is from the pack. With an almost 100-year history of unequaled quality, Airstream is American icon. We understand that if you fall for the Airstream brand name, you wish to communicate with that brand name in manner ins which make good sense and feel linked. 5 Rivet Dealerships are stewards of that experience.
Each 5 Rivet Dealership has their own devoted site simply for Airstreams, where they keep an updated Airstream-specific stock you can search anytime. The exact same stock is on the lot for you to search personally whenever you’re all set.
2. The Shopping Experience: Assisting You Pick your Airstream
Throughout your shopping experience, you require somebody who has responses to your most minute and in-depth concerns. This is your home-away-from-home after all. 5 Rivet Dealerships are specifically trained through Airstream University, along with hands-on sessions in the factory at our head office. That implies they understand each design inside and out, leading to bottom, and they can assist you narrow in on which one is best for you.
Getting on a 5 Rivet Dealership’s calendar is simple. When you connect, your 5 Rivet Dealership will react within 24 hr. That method, you can strike while the iron is hot and set the speed of your own shopping experience.
3. The Shipment Experience: Getting Familiarized with Your Airstream
When you have actually acquired your Airstream and it’s been handcrafted by our craftspeople in Jackson Center, Ohio, it’s time to take shipment. However providing an Airstream isn’t like providing an Amazon bundle. Your 5 Rivet Dealership will meet you personally on the lot to do a comprehensive walkthrough of your precise Airstream.
Uncertain what that change does? Curious on how to clear the tanks? Never ever pulled prior to? No issue. This is the ideal time to ensure you get every concern addressed, with your 5 Rivet Dealership as your own individual professional guide.
And it does not end when you roll off the lot. Your 5 Rivet Dealership will set up a 90-day follow-up go to back at the dealer. After 90 days, you’ll have developed some brand-new concerns, and you’ll entrust those responses along with any refresher you require. Our objective is to ensure you’re positive in dealing with, taking care of, and enjoying your Airstream for several years to come.
4. The Service Experience: Exceptional Repair Work, Replacement, and Upkeep
There are 10s of countless Airstreams on the roadway today– some constructed just recently and some as far back as the 1930s. No matter what year your Airstream was made, you’re entitled to exceptional service and upkeep at your 5 Rivet Dealership.
Each 5 Rivet Dealership has Qualified Airstream Service Technicians on personnel, and they’re the only individuals enabled to deal with your Airstream’s service and upkeep. Accreditation restores every 18 months, at which point Qualified Service technicians total upgraded factory training and Airstream University curriculum. That method, they’re never ever sweating off of an older understanding of how to service any Airstream design.
5 Rivet Dealerships are likewise committed to servicing your Airstream in a prompt style. They’ll arrange your service visit within 5 weeks of your initial demand or fit you in within 2 company days if you require emergency situation service. 5 Rivet Dealers keep a well-stocked stock of Airstream parts, so repair work and replacements occur on schedule.
Curious about how to do fast repairs by yourself? Head to Airstream Academy for resources.
5. Long-lasting Commitment: Earning Trust
When you have actually gone through the whole experience from going shopping to purchasing to service and upkeep, we’ll send out a third-party, impartial study with a couple of easy concerns and a ranking system. Your responses– which can be as short or as detailed as you ‘d like– provide us a clear image of how well we have actually kept our pledges and provided on your expectations.
” What gets determined gets handled. That’s why we appreciate every part of your experience.”– Justin Humphreys, VP of Sales
To stay a part of the 5 Rivet Program, each dealership should make an above-average score in all classifications.
We utilize your precise feedback as a guide on how to much better train and assistance 5 Rivet Dealerships now and into the future.
Discover your 5 Rivet Dealership
With a 5 Rivet Dealership at your side, you can be sure you’re getting the complete Airstream experience. Utilize our dealership locator to discover the 5 Rivet Dealership closest to you. 5 Rivet Dealerships are marked with the 5 Rivet logo design, so they stick out in your search results page.
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